FAQ
What is UA Presents?

UA Presents is the University of Arizona’s performing arts presenter, a nationally recognized host of world-class performances and programs. The mission of UA Presents is to educate, enlighten and inspire by bringing performing arts and artists together with the diverse communities of Southern Arizona.

What is the Security Policy at Centennial Hall?

CENTENNIAL HALL SECURITY POLICY

In order to create a safe, enjoyable experience for all our guests, Centennial Hall has implemented the following security policies:
Anyone entering premises is subject to a search of personal belongings, including but not limited to inspection of bags, purses, strollers, coats, hats, and wheelchairs.

Exceptions will be made for medically necessary items after proper inspection, including but not limited to oxygen tanks, diabetes kits, allergy pens, etc. All persons are subject to Arizona Board of Regents and University of Arizona rules and regulations, and the laws of the State of Arizona.  The University may revoke the ticket license and eject or refuse entry to persons for violation of these rules, regulations, and laws, disruptive behavior, illegal activity, or other misconduct.

*Centennial Hall will now require Bag Checks at the majority of the events we host based on management’s discretion*

The following items are prohibited in Centennial Hall:

Bags larger than 12” x 6” x 12”
Backpacks
Knives
Weapons of any kind, including but not limited to firearms (permitted or not)
Video and audio recorders
Professional quality camera equipment
Selfie sticks/poles
Glass or metal containers
Coolers
Any outside food or drink, however, medically necessary items will be permitted after proper inspection.
Illegal drugs or substances
Folding chairs, seat backs, or seat cushions
Long golf umbrellas
Laser pointers
Fireworks
Noisemakers or horns
Signs, posters, banners, balloons and flags
Personal transportation device (i.e. skateboard, bicycle, hoverboard, etc.) that is not required due to disability. 
Parcels, packages, and any items the contents of which are not displayed
Centennial Hall Staff cannot accept gifts of any kind for the entertainer(s)

Centennial Hall reserves the right to restrict any other items that could pose a safety hazard or restrict the enjoyment of another guest.

Where are you located?

Our primary venue is historic Centennial Hall, 1020 E. University Blvd, just inside the UA Main Gate at Park Avenue and University Boulevard. Performances also take place on campus in Crowder Hall and in the Stevie Eller Dance Theatre.  Downtown venues include the Fox Tucson Theatre and the Rialto Theatre, both located on Congress Street. 

How can I get updates?

Register for our e-list » to receive emails throughout the year. You can also find us on Facebook » and Twitter » .

How can I buy tickets?

In person at Centennial Hall, by telephone or online. For details, visit our Tickets » page.

When do tickets go on sale?

2018-19 ticket sales begin in April 2018

March 28- April 21: Priority subscription period for members and donors (Become a member to qualify for early purchasing)
April 2: Subscription/member renewals begin
April 22: Public announcement, website released with 2018-19 season
April 22: New subscription sales begin
August 24: Fall on sale
November 4: Winter/ Spring on sale

How do I access my tickets on my phone?

View this quick video on how to access your tickets as a subscriber. Click here.

View this quick video on how to access your single tickets through Ticketmaster. Click here.

When do the doors open?

Lobby doors open one hour before performance time. Theatre doors open 30 minutes prior to performance time.

Where do I park?

For performances at Centennial Hall, we recommend parking in Tyndall Garage, a short walk from Centennial Hall at Tyndall Avenue and 4th Street. UA Presents offers a free shuttle service between Tyndall Garage and Centennial Hall for UA Presents events.

Tyndall Garage evening rates are $5.00  5pm- Midnight. If you arrive before 5PM, day parking rates apply.

Limited on-street parking is also available in the Main Gate neighborhood. For parking and traffic information, please contact UA Parking and Transportation Services at (520) 626-3980. Or go to https://parking.arizona.edu/

Dine in one of the Main Gate restuarants and receive a Main Gate merchant validation for free parking in Tyndall Garage.  (after 5 PM)  IF a fee collecter is present, tell them you you will be patronizing a Main Gate merchant. They will give you a ticket to take with you to be validated. 

Most weekends parking is free, with a few exceptions for special campus events.  (Basketball, football,Festival of Books)

Who can help if I have a problem at performance time?

The Centennial Hall Audience Services desk is located in the lobby between doors 3 and 4. In addition to amplification devices and large print programs, earplugs and booster seats are available on a first-come, first-served basis. Local phone calls may be made from the desk. Emergency phone calls can be relayed to Centennial Hall by the UA Police Department at (520) 621-8273. If you are expecting to be called, please give seat locations to the House Manager.

What happens if I'm late?

Late seating is at the discretion of the management and reflects the wishes of the performing artist. We cannot guarantee late entry or offer refunds, but there are flat screens and audio of the performance in the lobby.

Can I bring my children? What are good performances for children?

Our Box Office staff can answer any questions you may have regarding child-appropriate performances. Regardless of age, every child must have a ticket - even those who sit on a lap throughout the performance. Starting with the 2016 Season, infants, children, and youth up to age 18 receive the child/student discount: $10 off the regular ticket price (does not apply to Gold section seating). "Babe-in-Arms" vouchers will no longer be issued after spring 2015. 

A limited amount of booster seats are available at the Audience Services desk in the Centennial Hall lobby. We ask that children attending UA Presents performances sit quietly throughout the entire performance. As a courtesy to others, parents or guardians may be asked to remove children who are creating a disturbance during a performance.

May I take photos, videos or audio recordings of performances?

We ask that you turn off all pagers, cellular phones, personal organizers and other sound or light-emitting devices before the performance. Use of cameras and recording equipment is strictly prohibited. We do hope that you will post, tweet and blog about your experiences at our events and friend us on Facebook—after the performance!

Are there refreshments available to purchase at the theatre?

Yes, for UA Presents performances refreshments are available for purchase. No outside food or beverages, please.

 

 

Is smoking allowed?

Smoking is not permitted in any of the UA Presents performance venues. The University of Arizona is a smoke-free campus, so you must leave University property to smoke before a performance or during intermission.  

What is your dress code?

There is no dress code. Most of our patrons wear comfortable, “business casual” clothing. Some dress up a bit more for special events.

What should I do if I lose my ticket?

If your ticket is for a UA Presents event, contact our ticket office. We’ll cancel your original tickets and have new ones waiting for you in Will Call. For events in Centennial Hall that are not sponsored by UA Presents, please contact the seller for replacement ticket policies. 

My tickets are at Will Call. How can I get them?

Your tickets will be at the venue at performance time.  You can pick up your tickets from our ticket office in Centennial Hall. One hour before each performance, “will call” tickets can be picked up at each performance venue. Be prepared to show a photo ID.

Students will be asked to show a student ID when picking up discounted tickets.