Ticket Policies

If you are not buying tickets directly from UA Presents, remember that counterfeit tickets are often sold online, and tickets you buy may not be honored for admission.

Every patron must have a ticket for entry, including children of any age. Photo IDs will be requested to verify eligibility for discounts.

Different policies may apply for events in Centennial Hall that are not sponsored by UA Presents.

 

Lost or Misplaced Tickets

Can't find your tickets? Call our Ticket Office at (520) 621-3341 to request duplicate tickets.

In the event of a double seating situation, priority will be given to the proper account holder of orginal purchased tickets. 

Will Call/Ticket Pick Up

Ticket orders processed less than ten days prior to the performance will be held at the Centennial Hall Box Office.

For performances at other locations, Will Call tickets will be available at the venue one hour before performance. 

Refunds

Programs, artists, dates, times and prices are subject to change. Refunds are given only in the case of event cancellation or date change. Handling fees are not refundable.

Payment Options

We accept cash, personal checks, American Express, MasterCard, Visa and UA Bursar’s accounts.

Handling fees may apply.

Fees

ONLINE ORDERS

On UApresents.org: (Subscriber Tickets only):

  • $2 per ticket fee for gold, loge and pit section seating
  • $1 per ticket fee all other seating

ON TICKETMASTER ORDERS

If Advertised Ticket Price is...      then Ticketmaster Service Fee is...
$.01 - $30.99                                $4.00 service fee + $5/order fee 
$ 31 - $50.99                                $5.50 service fee +  $5/order fee 
$51 or more                                  $7.75 service fee + $5/order fee 

 

For non-UA Presents events at Centennial Hall, fees may differ.

Ticket Exchanges

Subscribers may exchange tickets without additional fees up to 24 hours prior to the performance. The value of the tickets may be applied to another UA Presents performance within the same season only.

Audience Services

The Centennial Hall Audience Services courtesy desk is located in the east end of the lobby between doors 3 and 4. In addition to amplification devices and large print programs, earplugs and children's booster seats are available on a first-come, first-serve basis.

Local phone calls may be made from a phone located at the desk. Emergency phone calls can be relayed to Centennial Hall by the UA Police Department at (520) 621-8273. 

Patrons expecting to be called should give seat locations to the House Manager.